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Ace & Shine Cleaning Services

Updated 2026-07-20 · 1,561 reviewed · 231 listed · Scored from 28 Google reviews · How we rank ›

4.1(28) 66 composite score See reviews on Google ✓ Google-verified Publishes prices
Carpet & Upholstery CleaningResidential CleaningPost-Renovation & Deep CleaningCommercial & Office CleaningEco-Friendly / Green Cleaning
Ace & Shine Cleaning Services
Services
Carpet & Upholstery Cleaning, Residential Cleaning, Post-Renovation & Deep Cleaning
Reviews
28

What recent reviews say

Most recent bookings arrive on time with their own supplies and get reliable weekly or one-time cleans. Reviewers praise cleaners like Rina, Ika, and Selvia for attention to detail and care with delicate items. However, older complaints flagged slow management responses after damage, late arrivals on confirmed bookings, deep cleans done poorly with minimal equipment and training, and a serious payment processing incident. Their strongest reviews span three years of satisfied regulars; worst issues cluster around 1-2 years ago.

Recent shift: Positive reviews dominate the past 3-6 months (punctual, detail-focused staff); serious complaints (no-show, poor deep cleans, payment fraud concerns) date back 1-3 years, suggesting some operational improvements, though responsiveness issues remain flagged in recent feedback.

Praised for
  • punctual arrival
  • thorough, detail-focused work
  • choice of experienced cleaners
  • brings own supplies and equipment
Watch-outs
  • slow or no response to complaints
  • staff no-show and lateness
  • unprepared staff and poor deep-clean execution
  • possible payment system fraud
punctualthorough-cleaningfriendly-staffprofessional-staffattention-to-detailpoor-communicationno-showdamaged-itemscancelled-last-minute
Best for: Households seeking weekly or one-time residential cleans with consistent, detail-minded staff.
Think twice if: Deep cleaning projects without explicit recent reviews backing the service; also check responsiveness before booking, given past complaints of slow replies and no-shows.

Strengths

  • Cleaners arrive punctual with own supplies
  • Regular staff build relationships with long-term clients
  • Flexible rescheduling for regular bookings

Worth knowing

  • Named cleaners praised: Rina (detail-focused, now abroad), Ika, Selvia (careful with delicate items)
  • Bring own vacuum and cleaning supplies to appointments
  • Slow management communication flagged in damage complaint
  • No-show or 2+ hour late arrival on confirmed booking (3 years ago)
  • Deep clean booking (2 years ago) sent staff with minimal equipment and no supervision; unclear training standards

What reviews say by service

Residential Cleaning
Most recent reviews praise punctual arrival and thorough detail; older complaint noted poor execution on deep cleans with inadequate staffing.
Post-Renovation & Deep Cleaning
Older review flagged staff sent with minimal equipment and no supervision; service not done properly, though one satisfied review from 3 years ago exists.
Carpet & Upholstery Cleaning
No direct review evidence of carpet or upholstery work.
Commercial & Office Cleaning
No direct review evidence of commercial cleaning specifics.

How it compares

  • Rated 4.1 against a 4.7 average across the 71 carpet & upholstery cleaning businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How we scored this

How We Score
Star rating 54
Review volume 63
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
21
4
0
3
2
2
0
1
5

Common questions

Do they provide cleaning supplies and equipment?
Yes, they bring their own vacuum, mops, pails, and cleaning supplies to appointments.
Can I request a specific cleaner for regular bookings?
Yes; one reviewer found their preferred cleaner (Rina) after trying a few staff members, and recommend testing different cleaners first.
What is your service area?
Petaling Jaya, Cheras, Kajang, Mont Kiara, Sri Hartamas, Bangsar South, Bangsar, and Desa Park City, according to their website.

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Last updated 2026-07-20