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ALICE BRIGHT & SHINE CLEANING SERVICES

Updated 2026-07-20 · 1,561 reviewed · 231 listed · Scored from 119 Google reviews · How we rank ›

3.7(119) 60 composite score See reviews on Google ✓ Google-verified
Residential CleaningCarpet & Upholstery Cleaning
ALICE BRIGHT & SHINE CLEANING SERVICES
Services
Residential Cleaning, Carpet & Upholstery Cleaning
Reviews
119

What recent reviews say

Long-time customers praise Alice Bright's speed, friendliness, and follow-through, with Kanna's team singled out. Recent appointments show a sharp break: the business struggles with reliability, administrative responsiveness, and staff consistency. No-shows, ignored messages, and unfinished details (handles, taps, windows) undermine what starts as solid cleaning work.

Praised for
  • friendly and helpful staff
  • fast and efficient cleaning
  • punctual when they show
  • thorough work on repeat customers
Watch-outs
  • no-shows and last-minute cancellations
  • poor after-sales service and unresponsive admin
  • inconsistent attention to detail
  • staff pressure and rushed jobs
friendly-staffthorough-cleaningpunctualprofessional-staffresponsive-bookingno-showpoor-communicationcancelled-last-minutemissed-spots
Best for: Long-term residential clients who've established a relationship with a reliable team member.
Think twice if: You need a guaranteed appointment date or timely admin follow-up. Recent complaints show recurring no-shows and unresponsive customer service.

Strengths

  • Experienced repeat-customer teams (Kanna noted)
  • Quick turnaround on straightforward jobs
  • Friendly, approachable staff

Worth knowing

  • Kanna and his team praised for consistency and friendliness
  • Staff sometimes reuse cleaning cloths across surfaces without rinsing (hygiene concern)
  • One technician spent two of three scheduled hours on windows alone
  • Staff can be unresponsive mid-job to customer queries
  • Receptionist Nida failed to send promised receipt and invoice for eight days, ignored follow-up calls and messages

What reviews say by service

Residential Cleaning
Experienced teams deliver thorough work for repeat customers; newer clients hit by no-shows and poor admin.
Carpet & Upholstery Cleaning
No reviews speak directly to carpet or upholstery work.

How it compares

  • Rated 3.7 against a 4.51 average across the 177 residential cleaning businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How we scored this

How We Score
Star rating 23
Review volume 90
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 0

Rating breakdown

5
73
4
6
3
2
2
2
1
36

Common questions

Do they operate on weekends?
Yes, the business lists seven days of opening hours on Google.
What should I do if my appointment is cancelled?
Recent reviews show they may reschedule or cancel with little notice. Call directly rather than relying on text confirmations, as customer service has been slow to respond.
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Last updated 2026-07-20