Most sessions deliver solid results when the right cleaner is assigned: several regulars like Suci, Marina, Tina, and Caca earn repeated bookings and five-star praise. Admin responds quickly and schedules reliably, and pricing compares well to rivals. But recent bookings show cracks. Last-minute cancellations, uneven cleaner skills, and customer service that deflects accountability when issues arise (wrong detergent on cabinets, dirty water reused) have begun to damage the reputation that 80% five-star ratings once protected.
The gap between top-tier and weaker cleaners is real enough that regulars request staff by name. Newer or under-supervised staff skip corners, ask clients for supplies they should have, and use wrong techniques without pushback. When complaints land, the company has blamed the customer rather than correcting the cleaner. Price hikes and no-shows in late 2024 suggest growing pains as volume increases.
Recent shift: Last-minute cancellations and price increases in late 2024 mark a visible decline. A previously satisfied client who posted a five-star review in mid-2024 edited their review to note cancellation, poor follow-up, and a price hike that pushed them to a rival.
Most jobs run smoothly with attentive staff, but one customer received untrained cleaners for a post-reno job and had to point out missed areas like windows and doors. Review count is limited.
Most jobs are completed on time with visible results: stains lift, fabrics smell fresh, and crews clean up after themselves. Speed and fair pricing across sofas, mattresses, and curtains keep customers returning, though recent complaints hint at slower communication on follow-up quotes for newer service areas.
Post-renovation customers consistently report that Ultra clears fine dust, cement stains, and construction mess from every corner, including hard-to-reach spots like window tracks and cabinet interiors. The team arrives prepared and responsive, though one reviewer felt the cleaning standard did not justify the cost.
Last updated 2026-07-20