Can Jenn's Maid take a same-day or next-day cleaning booking?

Yes. One customer secured a same-day 3-hour wedding venue clean on a Friday afternoon after calling at 1pm. Response depends on staff availability.

Who are the regular cleaners?

Long-term customers report being assigned the same cleaner on the same day each week. Named staff in reviews include Winarti, Aulia, Daya, and Zela.

What should I do if they cancel on me?

Multiple reviewers report cancellations with short or no notice. Contact them directly as soon as you hear; communication lapses are a noted issue.

Jenn's Maid

Updated 2026-07-20 · 1,561 reviewed · 231 listed · Scored from 70 Google reviews · How we rank ›

3.3(70) 54 composite score See reviews on Google ✓ Google-verified

Post-Renovation & Deep CleaningResidential Cleaning

Services: Post-Renovation & Deep Cleaning, Residential Cleaning
Reviews: 70

What recent reviews say

Loyal customers praise Jenn's Maid for reliable, thorough cleaning and responsive staff who can handle urgent bookings. Yet the business struggles with last-minute cancellations, no-shows, and poor communication when plans fall through, leaving long-term customers frustrated and uncompensated.

Recent shift: A shift from reliability to service friction around 2022-2023: earlier reviews (5+ years ago) praise consistent, long-term partnerships; recent reviews cite cancellations, communication breakdowns, and management payment disputes. The business appears to have faced operational strain or staffing changes in the past 1-2 years.

Praised for

responsive staff for urgent bookings
thorough cleaning work
friendly and efficient cleaners
reliable repeat service

Watch-outs

last-minute cancellations
poor communication about cancellations
careless damage to items
staff no-shows without notice

thorough-cleaningfriendly-staffreliable-staffresponsive-bookingcancelled-last-minutepoor-communicationno-show

Best for: customers seeking regular weekly cleaning with experienced, trustworthy long-term staff.

Think twice if: you need guaranteed same-day availability or cannot tolerate last-minute cancellations with short notice.

Strengths

can accommodate same-day and urgent bookings
experienced, trained cleaners who work without supervision
friendly staff who ask for preferences

Worth knowing

Named cleaners Winarti, Aulia, Daya, Zela, and Kak Winarti mentioned positively in multiple reviews
Cleaned wedding venue with bottled water only during water disruption emergency
Supervisor Zela noted as responsive
Long-term customers report same cleaner assigned on same day weekly
Emergency cancellations cited without clear advance notice
Payment disputes led to service cancellations for at least one 8-year customer

What reviews say by service

Residential Cleaning: Praised for thorough, efficient weekly service with minimal supervision; marred by last-minute no-shows.
Post-Renovation & Deep Cleaning: Successfully handled urgent wedding venue deep clean under difficult water supply conditions.

How it compares

Rated 3.3 against a 4.51 average across the 49 post-renovation & deep cleaning businesses listed here.
Has more Google reviews than 80% of the businesses in this directory.

How we scored this

How We Score

Star rating 8

Review volume 80

Review recency 100

Review sentiment 48

Profile completeness 75

Verification 0

Rating breakdown

Common questions

Can Jenn's Maid take a same-day or next-day cleaning booking?: Yes. One customer secured a same-day 3-hour wedding venue clean on a Friday afternoon after calling at 1pm. Response depends on staff availability.
Who are the regular cleaners?: Long-term customers report being assigned the same cleaner on the same day each week. Named staff in reviews include Winarti, Aulia, Daya, and Zela.
What should I do if they cancel on me?: Multiple reviewers report cancellations with short or no notice. Contact them directly as soon as you hear; communication lapses are a noted issue.