Strong five-star reviews praise named cleaners like Ridzuan, Zulfadli, and Kamaria for thorough work and on-time arrival, with responsive admin support. However, recurring complaints centre on sudden cancellations, staff leaving jobs early without explanation, and defensive responses to complaints about poor finish quality or unmet service duration. Best experience hinges on crew assignment and whether office versus residential expectations align upfront.
Recent shift: Last month saw a sharp spike in one-star complaints about office booking mishandling and poor complaint resolution, contrasting with earlier consistent five-star residential reviews. This pattern suggests possible operational change or staff inconsistency in office service delivery.
SAA Pro delivers reliable results for office and industrial cleaning, earning consistent praise for professionalism and responsiveness. Recent post-renovation work fell short, with incomplete interior cleaning and poor communication via WhatsApp, suggesting inconsistency in execution across service types.
Service quality is reliably high, with every review praising speed, detail, and the named staff who arrive punctually and work with independence. Cleaners like Dina, Tini, Intan, and Aisya earn repeat bookings. The booking process is quick even at short notice or odd hours, and the team communicates clearly before and during the job. Deep cleaning and move-in/out packages are well-regarded; one reviewer hired staff for 8 hours and noted spotless floors and windows. The business lists services from basic housekeeping to elderly care and errands on their website. All 25 reviews rate five or four stars, with only one four-star.
Most visits result in spotless homes and offices. The team shows up on time, works without breaks, and covers every corner from curtains to sofas to post-renovation dust. Staff members like Ida, Puteri, Julia, Sagita, Susi, and Ayu are named repeatedly as thorough and personable. Booking is straightforward via WhatsApp and their system, with reminders sent before arrival. The rare complaint involved code redemption issues and one report of inconsistent cleaning, but these stand out sharply against the overwhelming pattern of satisfaction and repeat bookings. The business sends a note the day before to confirm what you need cleaned. Communication is responsive when scheduling changes arise. Customers consistently mention feeling confident their home will be cleaned well, with no corners missed.
Last updated 2026-07-20