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Malaysia cleaner Services by M Expert Care services SDN BHD

Updated 2026-07-20 · 1,561 reviewed · 231 listed · Scored from 22 Google reviews · How we rank ›

4.0(22) 65 composite score See reviews on Google ✓ Google-verified
Commercial & Office CleaningResidential Cleaning
Malaysia cleaner Services by M Expert Care services SDN BHD
Services
Commercial & Office Cleaning, Residential Cleaning
Reviews
22

What recent reviews say

Most recent bookings praise punctuality and thoroughness, with staff tackling stubborn stains and returning unprompted to finish overlooked spots. Several reviews mention good value for money and reliable weekly service. However, a cluster of complaints from the past two months flags serious issues: poor initial responsiveness, incomplete post-renovation cleaning, surprise charges and hour extensions without warning, and aggressive on-site payment demands that felt coercive. One reviewer was charged for time allegedly lost to missed calls, raising fairness concerns.

The business claims 15 years' experience and 18 service certificates, and their website lists diverse services from residential deep cleans to post-renovation work. Earlier reviews (five months ago) were consistently five-star and emphasised professionalism and reliability. The recent one-star spikes suggest either a quality dip or operational strain, particularly around scoping, communication, and billing transparency.

Praised for
  • punctual arrival
  • attention to detail
  • professional staff
  • fair pricing
  • willingness to redo work
Watch-outs
  • poor communication and unresponsiveness
  • rushed/incomplete work on renovation cleans
  • unexpected charges and lack of transparency
  • aggressive payment collection
  • time estimates often insufficient
punctualthorough-cleaningreliable-stafffair-pricingprofessional-stafffriendly-staffattention-to-detailpoor-communicationoverpricedmissed-spots
Best for: Households seeking reliable weekly cleaning or deep cleans in KL/Selangor with minimal oversight.
Think twice if: Post-renovation cleaning or complex jobs need careful upfront scoping; expect to budget beyond quoted hours and clarify all charges in writing before work starts.

Strengths

  • on-time arrival
  • willing to redo incomplete work
  • brings own equipment
  • established 15-year track record
  • fair pricing for quality

Worth knowing

  • Named cleaner Harpreet Kaur praised for punctuality and recall of client preferences
  • Team of three provided for deep cleans with own equipment
  • Willingness to return unprompted for re-cleaning of missed windows without complaint
  • Extended service hours without prior notice have led to surprise charges
  • Repeated communication breakdowns: missed calls, text delays, and aggressive same-day payment collection

What reviews say by service

Residential Cleaning
Punctual and thorough on routine weekly cleans; weekly clients praise reliability and hardwork, but one complaint of rushed basic cleaning with poor results.
Post-Renovation & Deep Cleaning
Two complaints of incomplete post-renovation work despite premium pricing; cement dust left after single application of remover, requiring customer education on proper scope.

How it compares

  • Rated 4 against a 4.51 average across the 177 residential cleaning businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

How we scored this

How We Score
Star rating 52
Review volume 59
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
15
4
2
3
0
2
0
1
5

Common questions

How long does a typical house clean take?
Reviewers report that 4 hours for a 750 sq ft house may be insufficient if the property is heavily dusty; one reviewer suggested budgeting an additional hour to avoid surprise charges.
Do they provide equipment?
Yes, the team brings their own equipment for deep cleans.
What areas do they serve?
Kuala Lumpur, Selangor, Kepong, Desa Parkcity, Mont Kiara, Ampang, Bangsar, and Bukit Jalil according to their website.
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Last updated 2026-07-20