Mawar Cleaners delivers reliable, thorough cleaning when staff arrive, with reviewers praising work quality and competitive rates. However, recent complaints centre on no-shows, unreturned calls, and owner unavailability during booking, with some customers left waiting after confirming appointments.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Recent years show a sharp decline: older reviews (7 years back) consistently five-star praise; last 2-3 years feature multiple one-star no-shows and communication failures, despite one solid four-star recent review
Most customers praise the thorough work and friendly staff. Two serious incidents stand out: one customer reported missing jewellery with no resolution, and another cited late arrival and missing equipment. These exceptions break a pattern of reliability and attention to detail that defines the broader experience.
All three reviews are five-star. Clients praise speed, attention to detail, and professionalism on post-renovation jobs. Staff names Jeslyn and Loong are highlighted for coordination and supervision.
Staff know their craft and treat customers straight. Reviewers send bags for spa treatments, colour changes, shoe repairs, and curtain cleaning, praising results that beat their previous vendors. Prices sit fairly against the standard they deliver. One regular notes Kim by name for friendliness. Most reviews are brief approval, but the depth comes from customers who've trusted Mama Jo with branded items and leather work, getting honest feedback when a job isn't doable and excellent finishes when it is.
Last updated 2026-07-20