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Ontime Cleaning Service PJ Damansara

Updated 2026-07-20 · 1,561 reviewed · 231 listed · Scored from 36 Google reviews · How we rank ›

3.5(36) 56 composite score See reviews on Google ✓ Google-verified Publishes prices
Residential CleaningPost-Renovation & Deep CleaningCommercial & Office Cleaning
Ontime Cleaning Service PJ Damansara
Services
Residential Cleaning, Post-Renovation & Deep Cleaning, Commercial & Office Cleaning
Reviews
36

What recent reviews say

Quality hinges on who shows up. Early clients and long-term users praise polite, efficient cleaners who finish thoroughly. Later reviews reveal a steep decline: repeated no-shows or late arrivals, incomplete work, cleaners ignoring briefings, and customers reporting missing items (ring, brush) with no real investigation. Staff attitude ranges from thoughtful to dismissive when time runs short or extra work is asked. The 3.5-star spread (58% five-star, 36% one-two-star) reflects this stark divide.

Praised for
  • friendly and polite staff
  • thorough work when consistent
  • quick and responsive booking
  • cleaners handle pets well
Watch-outs
  • no-shows and poor reliability
  • quality drops after first session
  • missed spots and rushed jobs
  • poor communication with customers
  • belongings go missing or damaged
punctualthorough-cleaningreliable-stafffriendly-staffprofessional-staffno-showmissed-spotscancelled-last-minutedamaged-itemspoor-communication
Best for: First-time customers willing to negotiate who prefer responsive booking and low upfront cost.
Think twice if: Recurring or packaged bookings, high-value belongings at home, or reliance on consistent staff. Late arrivals, no-shows, and missing items are recurring complaints.

Strengths

  • Fast booking and admin response
  • Polite, friendly cleaners when consistent
  • Same maid for weekly packages
  • Transparent pricing with equipment options

Worth knowing

  • Named staff praised (Yulia, Nic the agent) for consistency and care
  • Cleaner named in multiple sessions praised for not fearing pets
  • Customers report missing wedding ring and brand-new brush
  • Cleaners arriving 1 hour early or 1.5 hours late despite bookings
  • Customer service took 4 days to respond and showed no investigation into missing items
  • Some cleaners refuse tasks citing 'time is over' or lack of initiative
  • Packed pricing options: basic one-time RM110/4hrs, weekly RM399/4 sessions, equipment-inclusive RM195/4hrs

What reviews say by service

Residential Cleaning
Strong early approval for thoroughness and politeness; later bookings show rushed work, missed spots, and no-shows.
Post-Renovation & Deep Cleaning
Service listed on website; no review text explicitly addresses this category.
Commercial & Office Cleaning
Service listed on website; no review text explicitly addresses this category.

How it compares

  • Rated 3.5 against a 4.51 average across the 177 residential cleaning businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How we scored this

How We Score
Star rating 28
Review volume 68
Review recency 72
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
21
4
1
3
1
2
1
1
12

Common questions

Do you service Damansara Jaya and SS2?
Yes, their website lists service areas including Damansara Jaya, Damansara Kim, SS2, SS3, SS4, and SS5.
Can I request the same cleaner for weekly bookings?
Yes, the website describes their weekly package as using a customizable service with the same maid for all four sessions.
What is included in equipment-inclusive cleaning?
Full Equipment Cleaning (RM195/4 hours) includes one maid and all necessary equipment, according to their pricing.
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Last updated 2026-07-20