Pro Maids averages 2.3 stars across 19 reviews, with 63% rating them one or two stars. When the service arrives, some customers report satisfaction; most others describe no-shows, cancellations confirmed the day before, slow work, and homes left dirtier than the start. Trust and reliability are the core issues.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Sentiment has sharply deteriorated from 2020-2021 (mixed positives and negatives) to 2023-2024 (exclusive negatives). No successful recent reviews.
Review evidence is limited. Cleaning Resources Malaysia lists a wide range of services on their website, including residential and commercial cleaning, cleanroom work, and hospital cleaning. Further insight requires customer reviews.
Most customers praise Tomy, Ina, and Nina for arriving on time and working with care and friendliness. One booking fell apart when the business failed to confirm service area before payment, then went silent on messaging.
Customers consistently report fast, punctual service and visibly cleaner results across carpet, sofa, curtain and mattress jobs. Named staff like Dinesh and Lisa earn praise for attentiveness and follow-up; one reviewer noted a technician arrived early and stayed polite when waiting was needed. The workflow feels smooth: quick WhatsApp quotes, on-time arrival, clean workplace discipline before leaving. Two low-star reviews flag communication lapses (a no-show with ignored calls) and a serious pricing error (initial quote of RM204 jumped to RM336 after delivery, with poor explanation). For multi-item jobs the value is seen as fair, though quote accuracy matters to budget-conscious customers.
Last updated 2026-07-20