Both reviews report workers leaving significantly earlier than scheduled and leaving work incomplete. Reviewers noted dead cockroaches remaining after visits, unsatisfactory cleaning, and staff eating during paid hours. The business reportedly charged for unused time rather than addressing complaints.
Based on limited recent reviews, so treat this as low-confidence.
Most customers find the cleaning thorough and staff professional, though two complaints centre on poor responsiveness to calls and messages. The business handles residential deep cleans, carpet work, and pest control across the Subang Jaya area with speed and attention to detail.
Long-time customers praise Alice Bright's speed, friendliness, and follow-through, with Kanna's team singled out. Recent appointments show a sharp break: the business struggles with reliability, administrative responsiveness, and staff consistency. No-shows, ignored messages, and unfinished details (handles, taps, windows) undermine what starts as solid cleaning work.
Most customers report consistently clean, thoroughly done work and appreciate the individual cleaners' diligence and respectful approach. Named staff like Kurnia, Sesi, Novi, and Ursa feature prominently in praise. However, cancellations crop up repeatedly, sometimes with one day's notice, and a handful report arriving late or leaving jobs unfinished within the promised window. The business covers residential deep cleaning, part-time maid service, and specialty work like mattress and window cleaning. Their website lists both Subang Jaya and Petaling Jaya as service areas. Strengths lie in the quality of individual cleaners and their attention to corners and high surfaces; reservations centre on scheduling reliability.
Last updated 2026-07-20