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Ultra Cleaning HQ Puchong

Updated 2026-07-20 · 1,561 reviewed · 231 listed · Scored from 718 Google reviews · How we rank ›

4.7(718) 78 composite score See reviews on Google ✓ Google-verified
Residential CleaningPost-Renovation & Deep CleaningCommercial & Office CleaningEco-Friendly / Green Cleaning
Ultra Cleaning HQ Puchong
Services
Residential Cleaning, Post-Renovation & Deep Cleaning, Commercial & Office Cleaning
Reviews
718

What recent reviews say

Ultra Cleaning HQ delivers strong results when its best teams show up on time and see a job through, but responsiveness and consistency are real problems. Booking and early communication often drag over days; some jobs are left incomplete or damaged, and staff supervision on post-renovation work is spotty. The gap between what sales promise and what crews deliver is the core frustration.

Praised for
  • professional, thorough teams on good days
  • punctual, attentive staff (Jimmy, Jack, Ah Soon named)
  • post-renovation and deep cleaning done well when executed properly
  • easy booking and quotation process praised
Watch-outs
  • slow customer service and poor WhatsApp responsiveness
  • inconsistent quality and unfinished work
  • post-renovation service overpromised and underdelivered
  • items damaged; rough handling of belongings
  • no-shows and cancelled bookings without notice
  • poor supervision and management on-site
  • misleading promises about chemicals and cleaning methods
professional-staffpunctualthorough-cleaningpoor-communicationdamaged-itemsno-showmissed-spotscancelled-last-minutefriendly-staffattention-to-detail
Best for: Customers comfortable researching individual team members and willing to follow up firmly on communication.
Think twice if: If you need fast response times or guarantee of attendance, contact them multiple ways ahead of booking. Delays in replies and no-shows are real risks.

Strengths

  • Post-renovation cleaning and deep cleaning are core strengths when properly managed
  • Wide service range including specialist services (formaldehyde removal, facade cleaning)
  • Named high-performing staff (Jimmy, Jack, Ah Soon) deliver reliably

Worth knowing

  • Named staff praised: Jimmy (excellent attitude, formaldehyde removal skills), Jack (post-renovation work, punctual), Ah Soon (deep cleaning), Riya Dewi, Wiwik Sundari. Complaints name Aston, Renee (slow WhatsApp replies)
  • Post-renovation service particularly inconsistent: some praised as meticulous and spotless, others charged expensively but left with poor tile cleaning and soap-water solutions instead of promised chemicals
  • Damage incidents reported: items broken during cleaning, rough handling of belongings
  • No-show and key-handover lapses documented
  • Website claims: operating since 2013, ISO 9001:2015, CIDB Malaysia registered, Malaysia Book of Records, SHIPBA Awards 2024, Jabatan Pertanian licensed, KDN licensed

What reviews say by service

Post-Renovation & Deep Cleaning
Highly praised when Jack or Jimmy lead it (meticulous, thorough, punctual), but severely criticised when understaffed or under-supervised (charged high but cleaned with simple soap, tiles left dirty, no final communication).
Residential Cleaning
Deep cleaning praised as professional and reaching hard-to-access areas; routine cleaning mixed (one report of poor output from two cleaners in 100 sqft, two hours).
Commercial & Office Cleaning
No review text directly evidences this category.
Eco-Friendly / Green Cleaning
No review text directly evidences this category.

How it compares

  • Rated 4.7 against a 4.51 average across the 177 residential cleaning businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How we scored this

How We Score
Star rating 80
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating breakdown

5
647
4
21
3
0
2
3
1
47

Common questions

Do they operate 7 days a week?
Yes, they publish opening hours for 7 days.
What areas do they serve?
Their website claims service across 32 areas in Kuala Lumpur, 37 in Selangor (including Puchong, Petaling Jaya, Subang Jaya, Shah Alam), and Johor Bahru with surrounding areas.
Are they licensed and certified?
Their website states they are ISO 9001:2015 Quality Certified, CIDB Malaysia Registered Contractor, and Jabatan Pertanian Licensed Operator.
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Last updated 2026-07-20