Most customers report a reliable, detail-focused cleaning experience. Staff ask what matters most, work steadily through each room, and catch spots others miss like door handles and light switches. One significant complaint: severe delays, no-show follow-ups, and poor coordination on a renovation project cost hours and left the job incomplete.
The business has a strong track record on smaller residential jobs and rental turnovers. Staff names like Sheng and Nopita appear across separate reviews. The conflict centres on managing large or multi-day jobs where communication broke down entirely. For straightforward house cleans, the pattern is consistency; for complex projects, risk exists.
Post-renovation customers consistently report that Ultra clears fine dust, cement stains, and construction mess from every corner, including hard-to-reach spots like window tracks and cabinet interiors. The team arrives prepared and responsive, though one reviewer felt the cleaning standard did not justify the cost.
Nearly all reviewers praise Cuci Pro for fast, meticulous work that covers details most cleaners miss-cat hair removal, washing machine interiors, window exteriors. Staff arrive on time, communicate well, and adjust scope to fit client needs; bosses Jin and Chriz earn mention for attentiveness. One stark exception: a one-star account alleges the cleaner stole jewellery and other items, and the company refused compensation. Most other complaints are absent; the single negative centres on theft and the company's refusal to resolve it, casting doubt on accountability.
Every reviewer gave five stars, with consistent praise for staff who work fast and don't miss corners. Customers value the reasonable rates and willingness of cleaners to listen to instructions and go beyond expectations, like wiping doors and cupboards without being asked. The business operates across north Petaling Jaya suburbs including Mont Kiara, TTDI, and Damansara Perdana. Packages start at RM 100 for a two-hour promotional clean and scale to RM 720/month for full-package recurring service. Monthly repeaters confirm the team's quality holds over time.
Last updated 2026-07-20