How long does shoe cleaning take?

4-8 working days for washing and repair, excluding courier time to and from you. Some customers report waiting 6 weeks total.

Can I track my order?

Previously could track via app; recent reviews indicate this feature is no longer available. Flash Express courier delivers but requires their separate app for tracking.

Will you clean suede shoes?

Not recommended. Recent reviews show suede was scrubbed and ruined during wash; delicate materials at risk of damage.

WashLa! (HQ-SS2)

Updated 2026-07-20 · 1,561 reviewed · 231 listed · Scored from 16 Google reviews · How we rank ›

3.0(16) 58 low data composite score See reviews on Google ✓ Google-verified

Commercial & Office CleaningResidential Cleaning

Services: Commercial & Office Cleaning, Residential Cleaning
Reviews: 16

What recent reviews say

Past service earned loyal customers, but recent reviews show a sharp decline. Shoe cleaning works when it lands right, but turnaround stretches weeks, tracking vanished, and damage claims go unaddressed. Service hinges on who handles your order.

Based on limited recent reviews, so treat this as low-confidence.

Praised for

effective stain removal
shoes look like new when clean
responsive staff (historically)
app-based ordering

Watch-outs

damage to suede and delicate materials
long turnaround times (4-6 weeks)
poor communication and tracking
staff rudeness and blame-shifting
inconsistent quality control

thorough-cleaningdamaged-itemspoor-communicationmissed-spotscancelled-last-minuteprofessional-stafffriendly-staffresponsive-booking

Best for: customers with tough shoe stains willing to wait 6-8 days and risk material damage.

Think twice if: suede, delicate fabrics, or shoes you can't afford to lose. Recent reviews detail material damage, rude customer service, and weeks-long delays without updates.

Strengths

deep cleaning removes coffee stains and dirt
shoes return as new when service succeeds
app ordering and home delivery

Worth knowing

Staff member Chriis T praised for responsiveness in earlier reviews but no longer mentioned
app tracking feature discontinued
before/after photos no longer provided
courier partner Flash Express; box damage reported during return
turnaround cited as 4-8 working days excluding courier time

What reviews say by service

Residential Cleaning: effective deep stain removal on cotton/canvas; suede and delicate materials routinely damaged; quality control inconsistent

How it compares

Rated 3 against a 4.33 average across the 57 commercial & office cleaning businesses listed here.
Has more Google reviews than 49% of the businesses in this directory.

How we scored this

How We Score

Star rating 29

Review volume 53

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

Common questions

How long does shoe cleaning take?: 4-8 working days for washing and repair, excluding courier time to and from you. Some customers report waiting 6 weeks total.
Can I track my order?: Previously could track via app; recent reviews indicate this feature is no longer available. Flash Express courier delivers but requires their separate app for tracking.
Will you clean suede shoes?: Not recommended. Recent reviews show suede was scrubbed and ruined during wash; delicate materials at risk of damage.

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