Most clients report on-time, polished work and responsive managers, but serious dissatisfaction centers on untrained replacements causing property damage and poor dispute resolution. Review evidence is limited to six accounts.
Based on limited recent reviews, so treat this as low-confidence.
Most clients praise ASM for speed and thoroughness, completing jobs quickly while paying attention to detail. The team responds promptly to requests and works flexibly to meet what customers need, with reasonable pricing noted by several reviewers.
All three reviews rate the service five stars. Reviewers praise fast replies and dramatic improvements in sofa appearance; one customer was so impressed after the first sofa that they cleaned the rest of their set.
Quality hinges on who shows up. Early clients and long-term users praise polite, efficient cleaners who finish thoroughly. Later reviews reveal a steep decline: repeated no-shows or late arrivals, incomplete work, cleaners ignoring briefings, and customers reporting missing items (ring, brush) with no real investigation. Staff attitude ranges from thoughtful to dismissive when time runs short or extra work is asked. The 3.5-star spread (58% five-star, 36% one-two-star) reflects this stark divide.
Last updated 2026-07-20