Do they operate weekends?

Yes, they list 7 days of opening hours. One reviewer booked a Sunday 9am-11am session.

What happens if cleaners don't show up?

Multiple reviewers report no-shows with short notice (hours before appointment) and poor rescheduling follow-up; management does not apologize or prioritize rebooking.

Can I request a specific cleaning team?

Reviewers praise staff Rin and Sam by name, suggesting you can request them, though the business does not guarantee team assignment in available inputs.

Kilat Kilat Expert Housekeeping & Cleaning Services

Updated 2026-07-20 · 1,561 reviewed · 231 listed · Scored from 248 Google reviews · How we rank ›

4.0(248) 68 composite score See reviews on Google ✓ Google-verified

Residential CleaningPost-Renovation & Deep CleaningCommercial & Office Cleaning

Kilat Kilat Expert Housekeeping & Cleaning Services

Services: Residential Cleaning, Post-Renovation & Deep Cleaning, Commercial & Office Cleaning
Reviews: 248

What recent reviews say

Half the five-star reviews praise specific staff (Rin, Sam) for thorough post-reno work and reliability, while the other half document a pattern of cancellations, missed arrivals at wrong addresses, incomplete jobs, and staff lacking equipment or using customer belongings without permission. Management dismisses complaints rather than resolve them, leaving paying customers frustrated.

The business operates 15 years and serves the Klang Valley, but reviewer experience hinges entirely on which team shows up. Damage to windows, equipment breakdowns, and late fees for missing supplies hint at poor operational oversight. A handful of positive appointments do not offset the consistent reporting of no-shows, staff confusion, and refusal to take responsibility.

Praised for

thorough work when staff match expectations
detailed post-renovation cleaning
reliable staff (some teams)
on-time when confirmed

Watch-outs

inconsistent staff quality and effort
no-shows and last-minute cancellations
incomplete cleaning and missed spots
damaged items and poor equipment handling
unresponsive management after complaints

punctualthorough-cleaningmissed-spotsdamaged-itemspoor-communicationno-showcancelled-last-minuteprofessional-staffreliable-staff

Best for: Customers with flexibility to reschedule; those who can request named staff (Rin or Sam team).

Think twice if: Staff inconsistency, no-shows, and last-minute cancellations are deal-breakers; management is slow to respond to complaints or damages.

Strengths

Experienced teams deliver thorough post-renovation cleans
Some staff praised for punctuality and politeness
Available 7 days, serve entire Klang Valley

Worth knowing

Staff Rin praised for detailed 7-hour post-reno clean with two walk-throughs
Staff Sam noted for move-out cleaning
Cleaners have arrived at wrong addresses (Old Klang Road vs. Segambut)
One customer reported window damage from improper tools; manager refused accountability
Another lost equipment after staff used it without consent
Prepaid bookings cancelled with hours notice or no-show; refunds disputed

What reviews say by service

Residential Cleaning: Inconsistent: some jobs completed on time and to standard, many left unfinished, staff confusion, and missed areas common
Post-Renovation & Deep Cleaning: When staff Rin assigned, detailed two-check process praised; limited other post-reno feedback available
Commercial & Office Cleaning: No specific review text on office cleaning; service listed but not evidenced in reviews

How it compares

Rated 4 against a 4.51 average across the 177 residential cleaning businesses listed here.
Has more Google reviews than 93% of the businesses in this directory.

How we scored this

How We Score

Star rating 37

Review volume 100

Review recency 100

Review sentiment 45

Profile completeness 100

Verification 30

Rating breakdown

182

Common questions

Do they operate weekends?: Yes, they list 7 days of opening hours. One reviewer booked a Sunday 9am-11am session.
What happens if cleaners don't show up?: Multiple reviewers report no-shows with short notice (hours before appointment) and poor rescheduling follow-up; management does not apologize or prioritize rebooking.
Can I request a specific cleaning team?: Reviewers praise staff Rin and Sam by name, suggesting you can request them, though the business does not guarantee team assignment in available inputs.

Contact

Phone: +6010-2474083
Website: http://www.kilatpro.com/
Address: 3a-10-11, 3a-11-11, Block 3A, Icon City, Sungai Way Free Trade Industrial Zone, 47300 Petaling Jaya, Selangor
Open in Google Maps

Last verified 2026-07-20

Opening hours

Monday: 08:00-18:30
Tuesday: 08:00-18:30
Wednesday: 08:00-18:30
Thursday: 08:00-18:30
Friday: 08:00-18:30
Saturday: 08:00-18:30
Sunday: Closed

As listed on Google.

From their website

Services listed

House cleaningOffice cleaningPost renovation cleaningSofa and carpet cleaningSpring cleaningMove in/move out cleaningRoutine housekeepingUpholstery cleaning

Operating:since 2009

As published by the business on its own website; not independently verified.

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