Kilat Kilat Expert Housekeeping & Cleaning Services
Half the five-star reviews praise specific staff (Rin, Sam) for thorough post-reno work and reliability, while the other half document a pattern of cancellations, missed arrivals at wrong addresses, incomplete jobs, and staff lacking equipment or using customer belongings without permission. Management dismisses complaints rather than resolve them, leaving paying customers frustrated. The business operates 15 years and serves the Klang Valley, but reviewer experience hinges entirely on which team shows up. Damage to windows, equipment breakdowns, and late fees for missing supplies hint at poor operational oversight. A handful of positive appointments do not offset the consistent reporting of no-shows, staff confusion, and refusal to take responsibility.
