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Ultra Cleaning Kepong

Updated 2026-07-20 · 1,561 reviewed · 231 listed · Scored from 193 Google reviews · How we rank ›

4.6(193) 83 composite score See reviews on Google ✓ Google-verified
Residential Cleaning
Ultra Cleaning Kepong
Service
Residential Cleaning
Reviews
193

What recent reviews say

Ultra Cleaning Kepong delivers consistent, detail-focused residential cleaning that keeps customers coming back. Named staff like Jane, Intan, Aisha and Nurasiah earn repeated praise for courtesy, skill and reliability. The business honours warranties and acts quickly when issues arise. One serious complaint raised workplace conduct concerns viewed on CCTV, inadequate service completion, and slow resolution, though management offered a discount.

Most clients use part-time maid or recurring services over 1-3 years. Booking via WhatsApp and flexible scheduling suit busy households. Prices range from RM65 per hour to RM110-160 for packages. Occasional slow reply times are noted, but loyal customers overlook this against years of solid service.

Praised for
  • reliable-staff recurring
  • attention to detail
  • professional service
  • responsive to complaints
Watch-outs
  • staff conduct during work (CCTV concerns)
  • unmet expectations on waste disposal
  • slow communication at times
reliable-staffthorough-cleaningprofessional-stafffriendly-staffflexible-schedulingtrustworthyattention-to-detail
Best for: Families needing reliable recurring or part-time maid services for 1-3+ year engagements
Think twice if: Prefer real-time communication; one customer experienced delayed response and incomplete service completion despite later discount

Strengths

  • Named, long-serving staff members
  • Warranty coverage with rapid follow-up
  • Flexible part-time and recurring booking via WhatsApp

Worth knowing

  • Jane serves as manager and earns specific customer praise for planning and responsibility
  • Intan and Aisha are named maids praised for quality work across multiple reviews
  • Nurasiah mentioned for consistent care
  • Warranty coverage offered; business arranges follow-up checks if issues occur within warranty period
  • Three-year and two-year customer tenures reported
  • Booking and payment handled via WhatsApp message

What reviews say by service

Residential Cleaning
Consistent praise for detail, professionalism, and long-term reliability; one serious complaint about incomplete service and staff conduct

How it compares

  • Rated 4.6 against a 4.51 average across the 177 residential cleaning businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we scored this

How We Score
Star rating 73
Review volume 99
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
162
4
10
3
7
2
3
1
11

Common questions

Can I book flexibly or use your services long-term?
Yes. Part-time maid services are booked via WhatsApp and customers report using them for 1-3+ years. Recurring bookings are convenient to arrange.
What happens if I'm not satisfied with the work?
The business offers warranty coverage. If issues arise during the warranty period, they arrange a follow-up check at no charge.
What are your rates?
Part-time maid services start at RM65 per hour, with package options ranging from RM110 to RM160. Confirm the specific rate when booking.
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Last updated 2026-07-20